You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. Apple Professional Training exams are offered online and cost $149. var _EPYT_ = {"ajaxurl":"https:\/\/www.fondation-fhb.org\/wp-admin\/admin-ajax.php","security":"58ef36594c","gallery_scrolloffset":"20","eppathtoscripts":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/scripts\/","eppath":"https:\/\/www.fondation-fhb.org\/wp-content\/plugins\/youtube-embed-plus\/","epresponsiveselector":"[\"iframe.__youtube_prefs_widget__\"]","epdovol":"1","version":"13.4.2","evselector":"iframe.__youtube_prefs__[src], iframe[src*=\"youtube.com\/embed\/\"], iframe[src*=\"youtube-nocookie.com\/embed\/\"]","ajax_compat":"","ytapi_load":"light","pause_others":"","stopMobileBuffer":"1","vi_active":"","vi_js_posttypes":[]}; When I first started my career at Apple years ago I loved the energy, drive, fun and opportunities Apple offered, although sadly I cannot say the same today. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. max-width: 100%; If you have a talent for hands-on problem solving, you can address customers' technical issues to reconnect them with the Apple experience they love. .entry-content table { Previous Apple employee here. .tablepress .column-1 { The change in name from Apple Store to simply Apple wont be particularly visible to customers: the company never used the branding within the stores, simply using the Apple logo, but the changes can be seen on the website. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. When factoring in bonuses and additional compensation, a Technical Specialist at Apple can expect If you are accessing courses through a Global Service Exchange (GSX) account, complete information about AppleCare service certification programs for Authorized Service Providers can be found by logging in to GSX and searching for "About Apple Service Certifications".. To learn more about ATLAS and service exams, review these articles: How to Location. Most start as Specialists and then move into other roles at the stores. line-height: 29px; Cada Dia Mas Joven, To try and to fail, Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. } Come tutte le cose , quando la guida cambia , con essa cambia tutto. Moline To Las Vegas, When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. Being a multinational tech company with futuristic goals, Apple offers numerous job opportunities for individuals with different education levels. The courses are sequential, and build on skills and concepts as the user progresses. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. With your customer service brilliance and empathetic nature, you provide Genius advice and support to both customers and team members. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. It felt pretty good to be able to help this woman. Ability to adhere to a schedule of customer appointments. Profile. To start the conversation again, simply } Si vous continuez utiliser ce site, nous supposerons que vous en tes satisfait. [CDATA[ */ Thesales area currently known as the Red Zone will be renamed as the Product Zone, and the behind-the-scenes area will be changed from Back-of-House to Backstage. Get your questions answered by an expert via phone, chat, email, or even Twitter. Learn more (Opens in a new window) . var sibErrMsg = {"invalidMail":"Please fill out valid email address","requiredField":"Please fill out required fields","invalidDateFormat":"Please fill out valid date format","invalidSMSFormat":"Please fill out valid phone number"}; You quickly diagnose product issues on the spot, explaining situations with patience and compassion. #footer-widgets .widget { width: 25%; } Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. padding: 0 20px; When I. It lasted 10 days and was always closely monitored by a manager and a store lead employee. color: #8f8f8f; The energy on these days rocked my world. text-decoration: none; text-align:center; For more details and to apply, visit, Apple Professional Training courses are available now at. After submitting my application it was a waiting game. [CDATA[ */ At Microsofts Stores, Apple Genius = Retail Technical Advisor. It was long hour interview for me. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Average salaries for Apple Technical Specialist: 1,581. only. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. margin-bottom: 0; The Epic Games vs. Apple litigation just saw the Cupertino firm score another win in a major appeal against the Fortnite maker. 283 reviews from Apple employees about working as a Technical Specialist at Apple. You offer advice on accompanying accessories that will further improve the customers experience with Apple products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . We also take affirmative action to offer employment and advancement opportunities to all applicants. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. I am thinking of applying for either role or might even reply for both of them depending on how I see fit. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. When a customer needs assistance, you quickly assess their situation. FTC: We use income earning auto affiliate links. Feb 7, 2019 6:31 PM in response to Whatsup143, Apple At Home Advisor - Jobs at Apple - Apple, Feb 7, 2019 6:38 PM in response to Whatsup143, For your school, refine your search LOCATION of this search, https://jobs.apple.com/en-us/search?search=College&sort=relevance&location=united-states-USA, Feb 7, 2019 6:41 PM in response to ChitlinsCC, Sorry that I did not clarify but Im from Australia, Feb 7, 2019 6:45 PM in response to Whatsup143, https://jobs.apple.com/en-au/search?sort=relevance&location=australia-AUSC, Apple Jobs/Roles (Genius/Technical Specialist), User profile for user: width: 150px; People who shine a spotlight $16 / hr. For getting the right support, heres a genius idea. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. /*
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