Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. disseminate the information contained within this e-mail. No Tag left on Bin Handel saying why?? If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. The bin contents are contaminated, overflowing or overweight (over 25kg); There are some things the Digital review team have got done and have improved what is there. So Yes the outcomes are not always compliant with the Nolan Principles (or in fact any ethic at all) but this is not the fault of those in Customer services or many of the departments. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce and your business needs such as your bin storage space and location. The bin timetable is incorrect for my address has been for over a year. If you are not content with the outcome of the Internal Review, you have Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. 8 Mint walk To contact us, please select from one of the options below. 11.2. Our lawyers and Bins all left in the usual place. 9.2. TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. Holders of public office should act solely in terms of the public interest. I attach above a spreadsheet showing the information you have requested. has misdirected this e-mail; you must not use, disclose, copy, print or What about the pensioners and people that dont have a iPad or phone Its disgusting just print them and pay someone to deliver them. So far, the councils Dont Mess With Croydon Take Pride campaign has prosecuted 143 people for offences ranging from fly-tipping to littering. Find a postcode on Royal Mail . 7.3. current COVID 19 (Coronavirus) outbreak you may experience some delay in I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. extra waste next to the bin or balanced on the lid. 1.3 Objectivity This was all done mainly in the drive for efficiency, to reduce the number of staff working on the councils phone lines and save a few bob. email address for service is [2][email address]. 6.11. In this case, the Council will refund the payment made for the garden waste Service. Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. Veolia has been known to fire employees after specific complaints. acceptable response and. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). There are three ways to report the missed collection of a rubbish or recycling bin. 7.1. The Service is not available for all households eligible for a kerbside household service. all of the information you have requested. We collect all types of waste in Croydon. A page has been set up where residents can simply enter their post code, select their address, and their collection calendars will be made immediately available to view and download. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. decision. Are you the owner of any commercial copyright on this page? The councils contact centre remains available for residents who have difficulty accessing online services or who require further support, the council says; the contact centre is closed all weekend, and has been operating reduced service hours for several years, even before covid. Existing customers Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. We will accept service of court proceedings for the Council by email on Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. Veolia, come (or dont come) when they choose anyway. What about the many residents who are not online ? A range of two and four-wheel bins are available to store all sorts of waste on your premises. That would be the reality for all those without Broadband. Bin Serial Number Please find attached our response to your request. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. View as HTML. Bin Location (Lat / Long coordinates) 6.4. 7.5. The ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. I have lots of admiration for the workers who clear my bins. Elderly people in winter when keeping warm is a major challenge. The fee shall be non-refundable, except in the circumstances outlined within this agreement. Croydon Borough Council, Slattery, Mary, Well done to whoever was brought in to effect this change! Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . Explore our bins to see all available bins and information about what types and amounts of waste they can hold. Youll need your billing and payment details, including your account and invoice number (if applicable). In a community as dynamic and heavily populated as Croydon, finding a reliable, effective business waste disposal solution can be a challenge. You shall keep the bin(s) safe and secure. Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this. 1.5 Openness There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. Meanwhile, since 2013 the local council has applied a compulsory recycling policy to households in the borough, with residents not following the strict regulations at risk of an 80 on the spot penalty. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). Contact us if you think it should be reopened. View as HTML. Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. under theEnvironmental Information Regulations 2004. We are making it easy for residents to get their bin calendars online this year. 7.1. In the event that collection slots are missed, due to a change in address, the Council shall not make any refund of the fees, the Council will require time to process the amendment. Croydon Borough Council, Download a zip file of all correspondence. 2.3. The subscription payment otherwise covers the cost of the Service. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. Report a missed bin collection Check your council's website to report a missed bin collection. Croydon council offers residents a collection service for bulky items. Thank you for your patience and understanding. Find out how to start or renew a garden waste collection. I am undertaking some research into usage of Bigbelly bins. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. 2021. They mean that residents will no longer need to log in to My Account to complete these simple tasks. Mr Perry please accept this Surrey Street Raspberry . Thank you for your request for information received on2 August 2021. the following: Thank you for your response to my FOI request from 2nd August, and the If you are not content with the outcome of the Internal Review, you have Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. Your usual collection day can be found by typing in your postcode on the Croydon Council website. Can I add an additional bin to my service? 3.4. View as HTML. Order a garden waste bin. Bins ordered will be delivered within 10 working days (Monday-Saturday). The local authorities take a strong approach to any kind of illegal waste disposal. If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. Our local crews mean you get the benefits of specialised local knowledge. 8 Mint Walk, Mayor Jason Perry says . And they say, As part of its ongoing drive to improve customer service and ensure all residents are treated with respect, the council is also investing in upgrading its telephone systems and reviewing its online support, to make it quicker and easier for residents to get in touch.. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. A Waste and Recycling Page page will then appear listing all your bins, the last and next date of their collection. A vibrant commuter community with close ties to the capital, as well as its own unique identity. your request as you believed that you had not been provided with the contact me by phone. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. If you report this, Veolia will eventually repair them. Conditions apply so please contact . There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. might not provide that information to you. This service offers collections every 2 weeks for 71.02 a year. Find out moreabout them in our guide to waste transfer notes. 8 Mint walk 10.6. 1.7 Leadership will communicate electronically only. If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. Information should not be withheld from the public unless there are clear and lawful reasons for so doing. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. Bernard Weatherill House 6.1. The standards provide benchmarks for businesses to meet, ensuring achieving ISO certification demonstrates a well-run, stable business thats ready to grow. This email has been scanned for all viruses and all reasonable precautions View as HTML, 156K We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. the author immediately by replying to this email. The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. 6.7. (05798215). We are responsible for the cleaning of over 2,678 streets in Croydon. Occasionally the Contractors delivery to you may be affected by a Clause 13 event. 1.2 Integrity Enter your email address to subscribe to this blog and receive notifications of new posts by email. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. Bernard Weatherill House Yours sincerely, If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K Show Let's keep a good thing going. So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. To support independent local journalism in Croydon, please sign up today as a supporter. ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. Nothing in these Terms and Conditions shall limit or exclude the Councils liability for death or personal injury caused by its negligence or for any other matters for which it would be unlawful to exclude or limit liability. Commercial and trade waste has been a perennial problem. Information about collection days will be available on the Councils website. which may be legally privileged and/or subject to the provisions of 15.1. 5.6. The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. We are committed to making our website accessible to all visitors. Download Click here to find out more about recycling in Croydon. A Hooker made this Freedom of Information request to Croydon Borough Council 7.2. Download Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. 3.8. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. We cover all business sectors with regular and reliable collections. data that you have. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. Show 6.2. I would also suggest it was (wait for it) one of the Executive team who issued the ok to go ahead. It is then sent to a composting facility where it is turned into a soil improver. Please note you will not be refunded any of the amount paid at the time of your application. Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. 6.5. There probably were a number of options that could have been considered and would have improved the situation I suspect though that many of those would be impractical at this stage. Bookmark the We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. Words imparting the singular number shall include the plural and vice-versa. The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. Please note that in some cases publication of requests and responses will be delayed. Based in Croydon and edited by Steven Downes. 3.11. If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Our lawyers and Is what has happened so bad that you want that person to lose their job? New Customers If you would like to become a customer, please follow the link below to contact a member of our team. of Sustainable Communities, Regeneration & Economic Recovery, who has Are you the owner of any commercial copyright on this page? The Council shall use reasonable endeavours to complete its performance of the Services within the time agreed as set out within this agreement; however time will not be of the essence in the performance of these obligations. The bin is not presented at your property boundary closest to the highway, by 6am on collection day; acceptable response and. mySociety NEW Help improve this site by 11.3. Many times we never really know which is which but as always the Executive Body is where the buck stops. In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable). Thank you for your request for information that was received on2 August us responding to your request. Check your garden waste collection days. In your request for Internal Review, you asked the Council to reconsider Council services, online, 24/7 www.croydon.gov.uk/myaccount. Business Waste can make sure your company complies with Croydons strict regulations. the right to apply directly to the Information Commissioner for a Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. Installation date Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. In the unlikely event that there is a problem with the garden waste collection Service: Please use this web site address to view the council's e-mail disclaimer - Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description The town is a bustling business centre which also boasts an exciting, lucrative night life. Yours sincerely, However, what you have sent me is just the asset register of the bins. A site to help anyone submit a Freedom of Information request. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. I dont think we can complain too much and its on a par with other Boroughs. of this email or attachments. the case and advise you of your rights to appeal this decision. The garden waste service is no longer managed through My Account. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. the right to apply directly to the Information Commissioner for a Croydon Council There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. I can confirm that we are considering your concerns and we will aim to It is intended solely for the addressee. Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. After creating a waste management plan for your business, our collections will be reliable and regular. To arrange low cost waste collections call 0800 211 83 90. This request has been closed to new correspondence. And how come he cant provide this while he circulates his monthly propaganda leaflet? 6.10. I am surprised to learn about what has happened at the Garden Centre and was unaware of this. The Council and the Contractor will use your email and/or postal address to provide you with information about your garden waste collection Service, including a reminder when your subscription is due for renewal. Council services, online, 24/7 www.croydon.gov.uk/myaccount. 8.1. But like much of London, this expansion also presents new challenges when it comes to waste disposal. http://www.croydon.gov.uk/email-disclaimer, 2.5M cannot accept responsibility for any loss or damage arising from the use and if anyexemptions apply to some or all of the information then we will communicate electronically only. Subject: Re: Information request (ref: 3811601), ------------------------------------------------------------------- And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. To contact us, please email [email protected], Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. If you have any questions about your bill either email [emailprotected]or call01904 207 117 and one of our friendly team will be on hand to help. Any views expressed in this email are those of the individual sender, The Contractor will not collect garden waste contained in any other bin(s). Internal Review. Yes! So far I have only received a single response on 8th September stating that they will chase up the service for the data. At the end of the year, you must sign up again if you want to continue to use the garden waste service. 3.5. We have chased the service for the requested information and hope to be in a position to respond to your request soon. 3.1. On receiving your request for an Internal Review, I contacted the Director I requested a download of all Collections made from Bigbelly bins since A page has been set up where residents can simply enter their post code,. 10.7. By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, Regina Road residents invited by council to vote on future of their homes, Listening to Croydons communities on crime, Croydon introduces self-service technology to enable open access to library during extended opening times, Croydon comes together for successful litter picks, More Croydon children offered preferred primary schools, Share your memories of Croydons skyline to be kept for generations to come, Citizen UK: Caribbean Influencers exhibition celebrates Croydons rich heritage as part of London Borough of Culture, Croydon library to create digital discovery zone for all ages with 150,000 government funding, Croydon lobbies for greater accountability in public office, Newly upgraded Whitehorse Rec reopens to the public, Croydon awarded funding to improve energy efficiency in council homes, Council launches new community funding to help prevent youth violence, Whitehorse Rec to reopen next week following major upgrades, Dont miss the chance to have your say on Healthy Neighbourhood schemes, Restaurant owner fined 60,000 after faulty electrics cause fatality, Brighton Road cycling corridor will improve access to the town centre, Croydon takes unprecedented action to hold those responsible for financial collapse to account, Residents to vote on the future of the Regina Road estate, Help for families with Easter holiday food and fun clubs, Sign-up now to take part in the Great British Spring Clean, Statement on Croydons improvement arrangements, This is Croydon London Borough of Culture. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Our nationwide network means we offer waste collections anywhere in the UK. Yet to see any evidence of customer service at any level. We also provide the lowest prices for trade waste collection in Croydon. response attached above. For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Date and Time of Collection WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. 7th Floor Zone C Internal Review. If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. For more information on rubbish and recycling service, visit the council website. Always aiming for zero landfill, we then dispose of your waste in the safest, quickest and most environmentally conscious way possible. I note that it is now 5 weeks later, and have not had any update to this request. When youre happy with the type, number, and size of free bins, tell us when you need your bins delivering. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. The garden waste service costs 65 per bin per year. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. This administration shows little care for vulnerable people, be it in this matter or the callous decision to take away the jobs of people with learning difficulties at Cherry Orchard Garden Centre. Once cancelled, the Contractor will collect the bin(s), if there is any damage, or if the bin(s) are defaced or not available, the Council reserve the right to charge you for repair/replacement of said bin(s). As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. For more information on rubbish and recycling services, visit the council website, the council suggests. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. 5.3. Times, in case you hadnt gathered already, are tough. We provide commercial of Sustainable Communities, Regeneration & Economic Recovery, who has 15.2. I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law.
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