The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. Bring damp rids and blankets! My one complaint is that between a busy lobby, the music playing, plexiglass separators and masks, it's a bit hard to hear what's being said. All cocktails pretty much tasted the same. Our staff takes great pride in providing friendly and welcoming service, and we are delighted that they made you feel like the most important guests in the world. We were very pleased with our new room. Mini bar Mini bar was stocked well, Dos Equis, Sol and Coors Lite, water, chips, coke, lite coke, and some juices but they were opened so we just dumped them out, some had chocolate milk. Whether unwinding on our private white-sand beach or dancing with CHIC Angels at our Rooftop Cabana Lounge pool party, Royalton CHIC Cancun is where you can Party Your Way in the glimmering heart of downtown Cancun. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Compare the cost in points or miles to cash, and see which option is best. We didnt pay for diamond club but im not sure its really worth it, Jonathon and Able were the absolute best severs. We both got Diamond Club and used the butler service almost daily to make restaurant reservations and to get general information about the resort and the surrounding touristy sites, such as Isla Mujeres and dining places nearby. Yes, guests often enjoy the ocean view available here. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Thank you for sharing your experience at the Royalton Chic. I had Baja fish tacos while my friend had el pastor tacos both were great. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay. We did have to fill out a health questionnaire, but this extra step wasn't a hassle and immediately gave us the impression that they were taking safety precautions seriously something my companion and I both appreciated. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our Butler, Luis, again took care of all our needs, including reservations for all the restaurants in the resort. Considering we were in the middle of the hotel zone, I'm shocked that we were unable to get any local recommendations (we were looking for local fare, but at the very least, I figured we'd get pointed toward Senor Frogs or Coco-Bongo). Not to mention impeccable service from our server Ernesto! It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Buffett has plenty of variety, from American, Chinese, Seafood, Italian, grills galore, everything that anyone would want and all very tasty. There is also an Italian restaurant, but it was closed during our stay. I get L18 might be its own thing but if I have to pay $10 for certain drinks, let me know upfront. We did get a surprise performance mid-meal from a belly dancer. The starter portions were small, but the dishes themselves were good. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. The beautiful, private, white sand beaches are absolutely swoon-worthy! Unlimited reservation-free dining international, and local liquors, Complimentary access to Level 18 - Rooftop Cabana Lounge, Royalton Fit: a modern fitness center with instructor-led classes, Unlimited international and local liquors, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or, Theres a reason friends and loved ones visit our properties year after year. Year Built: 2019. Whether you want to try out traditional Mexican dishes or grab a slice of pizza, the buffet has you covered. Last year I visited a Royalton property (had Diamond Club) in Punta Cana, and they were terrific and expected an even better experience at Cancun, but it had its highs and lows. The butler service we received was a joke. Our room was cleaned every day, and it actually smelled good. The beds were comfortable, though nothing special. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. The Royalton Riviera Cancun is celebrating its one-year anniversary this week. Pros: Great service from a lot of staff members! I feel like management hasn't made clear rules for this. Hunters Very good, service the first night was amazing at the end of the week when we went back a little slow, but we call that on Mexican time. I personally use a steamer at home for most of my clothes, so I didn't mind the lack of iron and ironing board. Location - tick Food - double tick Drinks - tick Entertainment- double tick Service - triple tick Honestly the only fault i had from the hotel is that the fire alarm went off in the middle of the night twice and when i spoke to reception in the morning they didnt seem to know anything about it. Gets crowded quick and it's first come first Congratulations on your honeymoon! Claim your listing for free to respond to reviews, update your profile and much more. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. We didnt eat at the Mexican Agave restaurant. It was before Noon, so we knew our rooms would not be ready and werent expecting them, this is not our first rodeo. We did order room service for breakfast one morning. Dear christineb1201Thank you for sharing the positive points of your stay, particularly for the service of our staff, facilities and food. Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. First, its important to note that I never leave a perfect score unless I am wowed so this score actually represents an outstanding score. From other butlers, you could see them taking care of their guests. The staff makes sure to inform you of cabanas, bottles and hookah to keep the party going (for a fee which takes away from the all inclusive and Diamond club experience). Hennessy cognac is available to DC members in the resort but when you order that on L18 you have to pay $10 bucks. Tasty and decadent deliveries can be brought to you anytime you like, day or night. Our Sports Event Guarantee ensures you can cheer on every major international match from SCORE Sports Bar and Lounge while dining on traditional pub food and celebrating with premium drinks. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, 1st look: Starlux Airlines' stylish premium economy, economy cabins on the new Airbus A350, The best Caribbean resorts, from boutique literary haunts to exclusive private-island escapes, Today only: Stack deals to book flights to Europe from just 6,000 points, Best spring break cruises for college students and families. While there are typically nightly events that occur, the rooftop was pretty empty both nights of our stay. Our daughter was sick and him and Laura told us where the nearest pharmacy was and even went with my husband and her to get a zpack, they proceeded to check on her until she was feeling better. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. The rooftop pool is ok, but I've been to much better ones (make sure you know the rules before you go up there (like what's free, what's not, where to sit, etc..) Overall, a smooth stay, aside from a few hiccups during check-in. Take in the breathtaking views of the impossibly beautiful Caribbean . He even brought me iced coffee most mornings. As of Apr 25, 2023, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on May 1, 2023 start from $434, excluding taxes and fees. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Perfectly located in the exciting heart of Cancuns famed Hotel Zone, we are just 35 minutes from Cancun International Airport and close to luxe shopping, nightlife, ancient Mayan sites, and more. Nice large closet with a nice steamer, end tables with built in USB ports for chargers, nice large TV with sound bar, dresser drawers nice sized. Show More Keep in mind that they do not have a menu, so have in mind what you want before you order. We made the best of it and poured shots of Don Julio, and mixed some other drinks, including popping a bottle of champagne, but no diet coke in the refrigerator we had a diabetic in the group, so he really needed the diet soda, we asked for some but never got it. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. The Royalton Chic offers a variety of dining options a buffet with a little bit of everything, Asian-inspired cuisine, a Mexican restaurant, a sports bar, a steakhouse and a cafe for specialty coffee, baked goods and gelato. We hope to receive you again for another memorable vacation.Luxury RegardsJorge Castro General Manager, This is the version of our website addressed to speakers of English in the United States. I also wasn't impressed with the lighting in the bathroom area. There is a spa at the resort, but it's hard to find. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. Arrival Where was our alcoholic celebration drink? Step into one of our 458 posh suites to recharge in luxury and revel privately. Please see our partners for more details. Something to note across the board at almost every restaurant was the chairs. It was amazing. Shout out to Alba for her exceptional customer service. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Our first full day there, we took an afternoon walk just to see what was down the hotel zone strip. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. More lounge chairs with umbrellas line the pool areas, and the larger infinity pool has a swim-up bar that was open all day. Be sure to ask for Ricardo & Ernesto breakfast time because they will definitely take care of you. The swim-up bar got a bit crazy during the end of the day with some partiers, but we were able to grab drinks and swim toward the other end of the pool to relax. There is a separate pool and separate lounging areas along the beach for those guests, but there didn't seem to be a large difference between the two areas especially not while the resort still isn't booked to max capacity. As you pull up, someone was waiting to welcome us to the resort, help us with our bags (which were delivered up to our room) and take our temperatures before entering the lobby area. Take in the breathtaking views of the impossibly beautiful Caribbean or mesmerizing sunsets over the Nichupt Lagoon from your stylish suite, then set out for an effervescent adventure in lively Mexico. We were shown around the resort by Erik who turned out to be the dream butler, highly recommend him to all, he took care of us from day one throughout the rest of our stay, checking on us daily, made all the reservations for our dinners that first day and followed through with any changes that we needed made. If you get a chance, visit Isla Mujeres and rent a golf cart and drive around the Island to check things out. If being a butler is a promotion, this guy needs it ASAP. The pool was gleaming, not a lot of people though (not a bad thing). The buffet has a station for pretty much everything. Entertainment nightly without having to leave the hotel. Ask trinprincess about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask Abraham R about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask christineb1201 about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. If you come from elsewhere in the world, you might think this is the greatest place you have ever been (we know because we met Europeans who thought this way). At Royalton CHIC Cancun, All-In Connectivity means you re always connected! Overall, the service was great. Special thanks to Manuel, Alejandro, Ernesto and Violeta for making our team here so much fun. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. Dining. The finest experiences and elevated luxuries are yours to share when you upgrade to the Diamond Club. CHIC by Royalton Luxury Resorts is a 323-room upscale all-inclusive with contemporary decor and a happening vibe. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! *** Big shout out to Angel who was out waiter at Jade*** He made up for a lot of the issues we dealt with by his service. Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Pool access on the roof is available from 10 a.m. to 6 p.m. each day, but the area is open until midnight each night. Number of persons. This resort certainly wouldn't be my first pick if you want a relaxing escape. This is the version of our website addressed to speakers of English in the United States. Cancun International Airport (CUN): 11 miles . Certain hotels have resort fees. Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpions Temple (1.3 miles). Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Roof top Erik took us to the rooftop to check it out. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. And if you'd rather avoid the waves and sand in favor of the pool, the infinity pool is situated right at the edge of the property, overlooking the beach. You could even book excursions or spa treatments. This is another example of this resort not being a great option for those who are looking for a more relaxed vacation setting. I'm not sure I'll make it back to this resort but 100% will make it back to other Royalton resorts. We hope to see you back at the Royalton Chic for another fun and memorable stay in the future! Our room had a balcony that overlooked an outdoor entertainment venue for the hotel. Relaxing & refreshing stay. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Highlights: - Gym - Coffee shop - Mexican restaurant - Location Drawbacks: - Lack of craft cocktail options. Came for our honeymoon and the service was impeccable from start to finish. The views are gorgeous all of them. Related: Mistakes to avoid at all-inclusive resorts. It was a bit darker than I would have wanted, which made doing makeup harder. Gym Their gym crew is amazing, try the TRX classes they were amazing and kicked my booty, literally I do cross fit and my bum was sore from that class, or maybe it was from the stairs. We moved rooms after the first night because it smelled like mold and I think I saw mold spots on the mattress. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! Martini bar Live music here a couple of nights after the shows, we really enjoyed hanging out here and even did some dancing. Location Cancun. My boyfriend and I booked our cabanas and bought our bottles of Moet at L18 which were fine, but it would've been easier the butler locked it in. When you pull in, someone at the gate asks for the name associated with your reservation before letting you through. Food and drinks were very good and the hotel is beautiful. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 Rooftop Cabana Lounge. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. With its modern design and luxurious amenities, this stunning resort truly has something for everyone. Everyone else was pleased with their rooms. Top room amenities include a minibar, air conditioning, and a flat screen TV. hire more people so that fatigue does not set in, and provide more premium beers. Total rooms: 180 {{title}} Hotel Details. more. The amount of effort the animation team puts into entertaining the guests is amazing. We will definitely be coming back! Find the right card for you. It was crowded and the seats were uncomfortable. They even hand-made the tortillas as we ordered. What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? As someone who generally hates ordering through the phone, this was a nice touch. Laura checked on her daily she was her butler, highly recommend her as well. In Punta Cana, we had premium liquor throughout the resort, so not sure what the mix-up is in Cancun. We went back at 3 to get our rooms, turns out that is the exact time they had airport shuttles dropping off others. Royalton he is a dream employee, please take good care of him and keep him happy because he keeps your guests very happy. international destinations U.S. citizens can visit, negative test to reenter the United States, Why all-inclusive resorts are more attractive than ever following the pandemic, Cancun essentials: Everything you need to plan the perfect Mexico getaway, The ultimate guide to tipping while traveling, Mistakes to avoid at all-inclusive resorts, Do Not Sell or Share My Personal Information. The minibar just had water bottles and a few canned sodas and the coffee station was lacking. We're glad to hear that you enjoyed the entertainment and the service provided by the staff, particularly Samantha and Jesus. Royalton Chic Cancun, an Autograph Collection All-Inclusive Resort (Mexico). We really appreciate your comments regarding our Diamond Club service and facilities. This site does not include all credit card companies or all available credit card offers. I recommend the nachos and the tacos which I made carne asada instead of Al pastor. Theres a reason friends and loved ones visit our properties year after year. 214. It's great to hear that you had a wonderful time at the Royalton Chic Cancun resort. Luis, our butler, was fantastic! 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. Lastly, DC is not the same on the rooftop Level18 pool. Personally, I care less about touristy bars and clubs and more about checking out local favorites and having a relaxing vacation on the beach. The hand-held shower head had much better water pressure. Plus, your own feed of TPG content. The sushi, however, was medicore. It was a little unorganized for us the first night because we couldnt unpack, but no biggie the rooms were both clean and very nice (will post pictures). I hope to return soon! Royalton Chic Punta Cana, an Autograph Collection All-Inclusive Resort & Casino (Dominican Republic). There's a check-in desk outside the Gourmet March restaurant and you could book treatments through the TV in your room, but that was the only signage throughout the hotel that alluded to the spa. It was amazing! Sports bar DJ here a couple of nights and they were great at getting the crowd involved, service here could be a little slow, but order 2 drinks at a time, all you have is time so just enjoy or walk out and get a drink from the martini bar. Took us to the 3rd floor martini bar, and another beautiful sitting area, Sports bar, Hunters, and entertainment area. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! You can eat and drink as much as you want. Lows:I initially booked through Royalton direct and thought I had DC. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. This was a great escape for us from the loud music and party vibe of the rest of the resort, but once the normal schedule for events resumes and more people start booking stays, the rooftop will likely become busier. As it turns out our room was given to one of them, so we were relocated from 14 floor to 12 (which is not Diamond club) they tried to tell us that they have Diamond club rooms on all floors, but the website distinctly reads that Diamond club is 13, 14, and 15 floors. Again, Erick was amazing and was there for moving our things and taking care of every detail. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? When it comes to booking a great vacation, two people can have widely different experiences at the same resort depending on the vibe you're hoping to get out of your trip. The resort map on the TV was blurry, and there was no easily-spotted signage to point me in the right direction. Royalton CHIC Cancun. One night were a pair of dancers and another night was a talented electric violinist playing popular pop songs. We had two queen beds, a sofa (that could be pulled out into another bed if you needed it) and a small desk area. Service is less than expected. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile.
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