from this website by consumers in the United States. I have bought from them all over the last 40 years and can honestly say, "as of now", Horizon is a 5 star suppler. Use this comments board to leave complaints and reviews about Horizon Hobby. Not another penny will go to Horizon Hobbies. Thank you for your understanding and patience as Add to Cart. 8am - 5pm (PST) product sent to Horizon Hobby. Horizon is not responsible for items lost or damaged in transit. please contact us I waited on hold for over 2 hrs to speak to someone about a battery issue. . Will never buy another RC from this company again. Horizon Hobby Social Media Guy. This website is using a security service to protect itself from online attacks. Select an . . Theres no repair for the plastic piece , unimaginable, a snap together plane ,with plastic pins and no repair. Select the upgrades, accessories, and electronics to be added to your custom RC vehicle. 2023 Trustpilot, Inc. All rights reserved. Warranty service or . Ontario, CA 91761 . My reply to him is included: HH Customer Support [email protected] via gjvezlfwzad7l6.6g-23inqeaa.na138.bnc.salesforce.com 8:04 PM (30 minutes ago) to me Hi Michael, RMA# (this is the number we give you) 424 Otterson Drive. item to the sender at the senders expense. View Details Get Directions. Customer service: only by email-no human contact. We take our purpose of inspiring dreams and building memories seriously. From our world-class innovative products and customer experience, our commitment to the customer is at the heart of . All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. But that's something I've encountered with every hobby supplier I've ever bought from. The action you just performed triggered the security solution. Do not send loose batteries or batteries packed with equipment back to Horizon. Please type the text you see in the image below: By submitting this form, you agree to the Terms and Conditions View Terms and Conditions. . Horizon will not repair any products purchased outside of . Other Product Service (Non-Engine, Non-Radio) 5 Days. carriers that do not provide tracking. After contacting customer support, Wayne shipped out a replacement part within days. To expedite the service of your product, please follow the directions for the online service request below. The turnaround time provided is an estimate based on the incoming repair volume and is subject to . these areas and will return the item to the sender at the senders Every time I call this company for service there are long hold times and no body seems to know what is going on. We also ensure all reviews are published without moderation. Use to be a huge fan of Horizon Hobby! To find your local Spektrum dealer, please use our Shop Local feature. Warranty only applies as described by the product manufacturer and on http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html, Horizon Hobby Service Center Terms and Conditions. Order Status service for proprietary and exclusive-brand products purchased from For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of product. I ordered a RC airplane from HORIZON HOBBY in March 23. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Nano S3 RTF with AS3X and SAFE. Battery lasts 2 minutesAsked to return item next day after a single day use--> no return policy. $28.12 shipping. Have no idea why I wasn't getting those . Your IP: United States, PA, Auburn. Absolutely 0 customer support. Horizon Hobby - HHD21ORNSUR. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. replacement decisions are at the sole discretion of Horizon. I wish I had read these reviews before ordering a Timber x Night Flyer from them. Sorry excuse for a website. Small team and long hours. Customer can service can take a week or longer to get back to you.Their Arrma 2yr warranty is only if you dont use the product. $199.99. You cannot call horizon hobby. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. ARRMA Felony Collectable Tree Ornament 2021. Make your local hobby store stand behind HORIZON HOBBY and you'll see the difference in how your local store treats you, Even they hate HORIZON HOBBYcall me 5057980503.Sherry. I will cease my long term customer status with them. All items should be packed to assure no damage is incurred during AXI03009. Bought a brand new no prep losi 22s it arrived broken and have been asking for an exchange or repair they keep pushing me off trying to run out my warranty so then I ask for a refund no more communication. We are not responsible for damage or theft occurring once the package has been delivered. previous years. All services are charged a minimum of a 1/2 hour of labor at $40 USD Suit yourself to use $80 off ends in hours at horizon hobby at the online store. Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. You will now be directed to the EU Horizon Hobby website, in English. I've spent a substantial sum of money with these guys in the last year and, with their current business model of not taking phone calls and only being able to contact them via email or thru chat, I have generally found the experience extraordinarily frustrating. Upon receipt of confirmation, All i got from them was a 'no' reply that they hadn't sold that particular model for thirty years without any other data for a similar same sized model. I would absolutely buy other products in the RC world all day long. Horizon Hobby is a privately owned company that is known throughout the hobby industry for its exceptional focus of innovation and service. Ordered an item from their branch in Switzerland trough Horizonhobby.ch. They have announced that they are extending their customer service hours to Saturday. Submit a complaint and get your issue resolved. I'm being generous with a 2 star. This rating has been stable over the past 12 months. Last Name. Therefore, Horizon is not responsible for items lost or damaged in transit. Last Name. Date of experience: August 18, 2022. DSMX add-ons to JR radios. I remember spending hours paying through the catalog when I was a kid. Add to Cart. For full warranty If you have any questions, please call us at 877-504-0233 or Email Product Support at [email protected]. WORST TECH SUPPORT IN THE RC HOBBY!!!! Funny. Product Support. Always respond to my emails quickly and always help me out with any concerns or questions I may have. I recommend horizon hobby and tower hobbies 100%. purchased several AR8010T Spektrum radio airplane receivers only to find them defective and unable to get any support from them. Don't order from this company if you live out of the US. In this day and age. Find out how we combat fake reviews. More. I spent a couple hours on the phone and trying to figure out what was wrong but it didn't ever solve the problem. The differentials should be the spiral exb cause they go out all the time. Free Shipping On Orders Over $99 Learn More, Shop Local The online Now you can reach them for help with your Horizon products Monday through Saturday, from 8:00 a.m. to 7:00 p.m. Central. Number two just cut and painted and started to crack in the wheel wells never ran the body. Hands Down the worse customer service I ever received. Big Squid RC, Basher Approved, and the Big Squid Logo are registered trademarks of Big Squid RC, Inc. All other trademarks and copyrights are the property of their respective owners. Im sticking with Traxxas from now on. E-Mail. Horizon Hobby representative will contact you for payment. per hour. You can no longer speak to anyone. $400 is alot of money for something broken that they won't fix or replace trust me go with a different company I will most definitely pay higher prices for now on. You can reach us by telephone at 530-894-5041, Monday thru Friday, 7 a.m. to 6 p.m. Pacific Standard Time. All charges for service parts, labor, shipping, and other fees are your responsibility. Finally I got somebody in sales who put me on to a support person who knew less than I do and Im a newby Finally he told me to write a warranty complaint. he received his parts today after ordering 2 days ago and was ecstatic about it..and was telling me he loves these guys and has always done him real good ,, and that he would refer anyone to them..thank you horizon hobby for your hospitality and great services.. Just got my 2nd truck in a year from them and like my first, Very pleased. products accompanied by a dated proof of purchase. | now! Horrible customer service and communication. 12/22/2022. You will now be directed to the EU Horizon Hobby website, in French. Products Purchased in the European Union or Horizon Hobby Customer service is non-existent. Find company research, competitor information, contact details & financial data for Horizon Hobby, LLC of Champaign, IL. Since opening our doors in 1985, Horizon Hobby, LLC has become the leader in radio control products and accessories. They wont do anything on top of that they want $200 for a pair of wings .so that is $499 for 1 flight and $200 for new wings $700 now . This company is a joke! The Horizon Hobby, LLC Service Center only supports R/C products at this time. While Horizonhobby.com does not offer live chat, they do have a phone number. We use dedicated people and clever technology to safeguard our platform. Customer is responsible for all brokerage fees, duties, and taxes associated with service and shipment of product. service request will allow you to check on the status of your product First flight it lost connection to the receiver and crashed. Nonpayment can result in the confiscation of equipment. All merchandise is the | Service Center will email you with the details of the status of your Horizon, use be the best in the business! Horizon Hobby has some good news for those of you that work. Sie werden nun auf die deutsche Website von EU Horizon Hobby weitergeleitet. 2 photos. There are missing descriptions, or just plan wrong information. Engine Service. Advertisement. BEWARE!!! Horizon Hobby has an average consumer rating of 1 stars from 10 reviews. View Details Get Directions. If I could just talk to someone at this company that would be great. You can talk to a person right away. START YOUR BUILD. Sep 22, 2021 - Customer Service Representative . Great turnaround great service. Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. You can email the site owner to let them know you were blocked. Fast Serve Web - Login. What can we help you with? 10 Horizon Hobby reviews first appeared on Complaints Board on Jul 6, 2011. Horizon - Customer "No" service! Horizon Hobby has an overall rating of 3.6 out of 5, based on over 86 reviews left anonymously by employees. Spring Cleaning Sale! Performance & security by Cloudflare. provides service for proprietary and exclusive-brand products purchased Then about 5 years ago, they started a slow decline. Last Name. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change . Useful. You will need your service request number. Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. . I got another person to order for me and they were sent progress emails . service information of products with exclusive service agreements. Initial Horizon Hobby complaints should be directed to their team directly. Horizon Hobby, LLC Save $160. Stay Smart, sign up for Spektrum RC Emails. purchased. Click here to get notifications about new complaints of Horizon Hobby. Add to Wishlist. RC Club, 2904 Research Road This website is using a security service to protect itself from online attacks. *Turnaround time is initiated when the product is checked in by Horizon Hobby. mCPX BL2 BNF Basic with AS3X and SAFE. Companies can ask for reviews via automatic invitations. I am still waiting for a reply about my technical question but I guess as they now seem to have gone to an AI platform - I've had a better experience playing "Hitchhikers guide to the galaxy" on a Commodore64.Recent advice from Horizon Hobby "For measured torque for any locomotive in our catalog is not available as it is intellectual property.".
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