What actually matters is the additional tracking update to the clearance event message. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. Hi there K26. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. Customer service has been horrible. So, just have patience and keep checking the status of the shipment. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. Fingers crossed! For this reason, it is important to check your mail in case DHL customer care tries to contact you. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? 3. Hi, could I please get my case looked at as well? Beneath the Clearance Event notification, you should see a Further Details tab. ago Going into 2 weeks now, mine is upwards of thousands. After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. That being said, DHL provides more detailed information about your shipments customs status. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? PLEASE HELP!! Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? It is done to ensure that all shipments are registered with and approved by the countrys government for import and export. WebMy DHL Tracking Is Stuck On Clearance Event. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. Tracking registers a "Clearance Event" once each day. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Thankfully, DHL does its very best to ensure these cases are resolved on your behalf, but there may still be delays. If you want to connect with James, follow him on your favorite social networks! ago Thankyou for that. Ordered some jewelry from US and it's currently stuck in customs. LadyDeathXXX 7 mo. These may either appear along with the main tracking pages, or may be visible when clicking on the button that says Further Detail.. If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. This is the final clearance event message youre likely to see, and its perhaps the most exciting! I have been waiting from my package and have no delivery date. DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Ganbatte kudasai! If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. What Does En Route To DHL eCommerce Distribution Center Mean? It that was supposed to be delivered on August 1 via DHL Express. If you attach the wrong paperwork, it will be delayed. WebUnfinished Consignee and Shipper Information. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. When packages are shipped internationally, they must go through something called customs clearance. DO these to ensure smooth customs clearance 1. It is actually very little you can do besides having patience. DHL "Clearance Event" am i the only one stuck in this status? what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. In total, these businesses have sold hundreds of thousands of units and have touched millions of lives. In addition to the standard clearance event, you may come across several additional clearance-related messages. The process often causes delays, depending on the nature of the case. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. Usually, this is caused by something unusual occurring that doesnt normally occur. The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. Additionally, to ensure that all duties and taxes due are paid. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it DHL is pretty good at giving customers update on their shipment. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? The product was not packaged in accordance with that countrys regulations. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". But first, you should check to see if the Further Detail tab has been updated since you last checked. __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__, {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"var(--tcb-color-4)"},"f2bba":{"val":"rgba(11, 16, 19, 0.5)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"trewq":{"val":"rgba(11, 16, 19, 0.7)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"poiuy":{"val":"rgba(11, 16, 19, 0.35)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"f83d7":{"val":"rgba(11, 16, 19, 0.4)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"frty6":{"val":"rgba(11, 16, 19, 0.2)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}},"flktr":{"val":"rgba(11, 16, 19, 0.8)","hsl_parent_dependency":{"h":206,"l":0.06,"s":0.27}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. ago Thankyou for that. Thank you for your patience. The shipment must be cleared differently than normal. I will really appreciate it. The DHL clearance event is one update that many hope to avoid. Basically they stopped the package because they want to know what's inside and what its real value is. Your email address will not be published. That being said, in order to keep the customer updated, DHL provides additional info on the shipments customs status. If there is an inaccuracy in your paperwork, you could be delayed for this. So, what does clearance event actually mean, and is it something to be concerned about? Copyright2023 - James McAllister Online. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. If you attach the wrong paperwork, it will be delayed. One of the most common additional messages you will come across is determining customs duty. Please let us know what happens. In these instances, you should look for further details on the page to find out exactly what is going on with the package. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. It may come as shipment has been given release by customs.. Jump to the last page The carrier will have to figure out how the shipment should be dealt with. LadyDeathXXX 7 mo. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. If the address or name is incomplete, the shipment will be delayed. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. . Check the Further Details tab to see what the issue might be, and contact DHL directly. For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. Having the exact same issue at the same time my friend. If you click on it, you should see additional information about the clearance event. WebDHL Express manages the majority of queries from the customs authority on your behalf. Ordered some jewelry from US and it's currently stuck in customs. WebDHL Express manages the majority of queries from the customs authority on your behalf. The description of the packages contents were vague or undescriptive. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Be patient, and continue checking the tracking page for updates! Been days now and not moving. It is a normal step and does not imply that anything is wrong. Kindly provide us with your order number, please? You can see this additional information on the tracking page.
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